Privacy Policy

1. Introduction

This Privacy Policy explains how Chilled AI Services ("we", "us", "our") collects, uses, and protects your personal data when you visit or use chilledai.co.uk(the "Website") and when you purchase our products or services.

We are committed to complying with the UK General Data Protection Regulation ("UK GDPR"), the EU General Data Protection Regulation ("GDPR") where applicable, and all relevant UK data protection laws.

2. Who we are and how to contact us

• Business name: Chilled AI Services
• Website: https://chilledai.co.uk
• Email: hello@chilledai.co.uk

Chilled AI Services is the data controller for personal data processed in connection with this Website and our services.

If you have questions about this Privacy Policy or how we handle your data, you can contact us at hello@chilledai.co.uk.

3. What data we collect

We may collect and process the following categories of personal data:

• Identification: first name, last name
• Contact: email address
• Payment: payment card details and/or other payment information (processed via our payment providers)
• Technical and usage: IP address, browser type and version, device identifiers, and information about how you use our Website

Payment information is typically processed on our behalf by third-party payment processors; we do not store full card details on our own systems where this can be avoided.

4. How we collect your data

We collect data:

Directly from you when you:

• Fill in forms on the Website
• Purchase products or services
• Contact us by email or other channels

Automatically when you:

• Browse or interact with our Website (e.g. via cookies, logs, and similar technologies)

5. Purposes and legal bases for processing

We process your personal data only when we have a legal basis to do so under UK GDPR / GDPR. Depending on the context, we may rely on:

You may withdraw your consent at any time where we rely on consent, without affecting the lawfulness of processing before withdrawal.

6. How we use your data

We may use your personal data to:

• Provide and manage our services and Website
• Process your payments and complete transactions
• Communicate with you about your account, orders, or support requests
• Send you updates, newsletters, or marketing (where permitted and/or with your consent)
• Improve and customise the Website and user experience
• Detect, prevent, and address technical or security issues

7. Payments

If you make a purchase, your payment will be processed by a third-party payment service provider (such as a payment gateway or merchant acquirer).

These providers will process your payment information in accordance with their own privacy policies and security standards.

8. Sharing your data

We may share your personal data with:

• Service providers who perform services on our behalf
• Professional advisers (e.g. accountants, auditors, legal advisers)
• Authorities, regulators, or law enforcement where required by law

9. International data transfers

If we transfer your personal data outside the UK or the EEA, we will ensure equivalent protection using appropriate safeguards such as Standard Contractual Clauses.

10. Data retention

We will keep your personal data only for as long as reasonably necessary to fulfil the purposes for which it was collected, including for legal, regulatory, tax, accounting, or reporting requirements.

11. Your data protection rights

Under UK GDPR / GDPR, you have the following rights:

• Right of access: To obtain a copy of your personal data.
• Right to rectification: To request correction of inaccurate data.
• Right to erasure: To request deletion in certain circumstances.
• Right to restriction of processing: To request restricted processing.
• Right to data portability: To receive data in a machine-readable format.
• Right to object: To object to processing based on legitimate interests.
• Right to withdraw consent: Where we rely on consent.

To exercise any of these rights, please contact us at hello@chilledai.co.uk.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at https://ico.org.uk.

12. Cookies

Our Website uses cookies and similar technologies. Where required by law, we will obtain your consent before using non-essential cookies.

13. Security

We implement appropriate technical and organisational measures to protect your personal data. However, no system can be completely secure.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page.

15. Contact